Refund policy

Von Emme Return & Refund Policy 

At Von Emme , we take pride in offering high - edition fashion pieces . Our goal is to ensure that you are satisfied with your purchase . Please review our return and refund policy below :

Returns & Exchanges 

Custome & Made - to -Order items : Since many of our items are handmade and custom - designwed, we do not accept returns or exchanges on these pieces unless the item is defective or incorrect .

Standart items : If your item is eligible for return , it must be unworn , unwashed , and in its original packaging with all tags attached . Returns must be initated within 7 days of delivery .

Final Sale items : Sale items, lingerie, swumwear, and accessories are non - returnable for hygiene reason .

REFUNDS 

Refunds are only issued for damaged, defective , or incorrect items. If you receive a faulty item, please contact us within 48 hours of delivery with photos and a description of the issue.

Approved refunds will be processed back to your original payment method within 5 - 10 business days after inspection.

 

EXCHANGES 

We only replace items if they are DEFECTIVE OR DAMAGED . If need an exchange for the same item, contact us within 48 hours of reciving your order .

 

RETURN SHIPPING 

Customers are responsible for return shipping costs unless the return is due to an error on our part ( wrong item sent or defective product). 

We recomend using a trackable shipping service , as we are not responsible for lot returns.

 

CANCELLATIONS & ORDER CHANGES 

Orders can only be canceled or modified within 24 hours of purchase .After that, production begins, and we cannot accommodate changes .

 

HOW TO INITIATE A RETURN OR REFUND

1. Email us at vonemme.boutique@aol.com with your order number and reason for the return.

2. Attach clear photos if the item is damaged or incorrect.

3. Wait for approval and further instructions from our team.

 

We appreciate your understanding and support for our exclusive fashion collections . If you have any questions, feel free to contact us at VONEMME.BOUTIQUE@AOL.COM

Von Emme - Luxury & Style, Redefined.